Backup as a Service

Service Description

Backup-as-a-Service

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Service Introduction

Overview

B4Restore’s Backup as a Service (BaaS) provides secure, NIS2-aligned Data Protection by storing your backups in our ISO-certified data centers located within the EU. This ensures business continuity and guards against data loss in a rapidly evolving threat landscape.

We manage the entire backup and recovery infrastructure, software, and support – so you don’t have to.

All-in-one Backup Service

B4Restore’s BaaS offers comprehensive backup, restore, and archiving capabilities with powerful encryption, policy-driven automation, and proactive monitoring. These measures not only keep your data safe but also lower operational costs by eliminating capital investments and reducing manpower requirements.

Our BaaS protects mission-critical workloads across private clouds, SaaS solutions, and public clouds. You receive tailored Service Level Agreements (SLAs) covering backup frequency, and RTO/RPO objectives—helping you meet the latest compliance demands, including NIS2-directive.

Our service follows proven data protection principles: Separation of Duties, ISO27001/22301 certifications, ISAE 3402 attestation, and 24/7 monitoring. Everything is hosted in 100% B4Restore-controlled T3 redundant data centers to deliver uninterrupted service.

Security and Compliance

A multilayered security architecture, strict access control, and encryption protect your data at the logical, technology, and physical layers. Our unconditional Separation of Duties (SoD) governance framework ensures no single party can compromise your backups.

Logical Layer

  • Your IT administrators only access your production environment
  • B4Restore specialists only access the backup environment

Technology Layer

  • No shared Active Directory or administrative rights between your primary platform and our backup platform

Physical Layer

  • Production and backup environments are never co-located

This approach helps you align with stringent regulations such as NIS2 and other global standards.

Air Gap protected : Immutable : Tape Copy : Offline

Our tape-based Air Gap option protects current backup data from ransomware and other malware by physically separating it from the backup environment. This fully isolated approach delivers the highest logical level of cyber-attack protection.

Business Continuity as a Service

B4Restore’s BaaS goes beyond backup. In case of an unplanned disruption—such as a cyber-attack—you can rapidly fail-over to a dedicated Isolated Recovery Environment (IRE) in one of our ISO-certified T3 data centers. We provide the platform, resources, and 24/7 specialist support, so you can confidently test and document your Disaster Recovery procedures.

Key Features

  • Up to 50% cost reduction by fully leveraging our Backup as a Service
  • 100% compliance with strict governance protocols including our Separation of Duties (SoD)
  • Air-gapped and immutable storage to counter cyber threats

B4Restore’s Business Continuity as a Service (BCaaS) is our strategic approach to keeping critical operations running, even when disruptions strike. At its core, our BCaaS relies on two key pillars for security and resilience: CleanRooms (IRE) and Staging Areas.

Our CleanRooms ensure data privacy and compliance – especially under ISO 22301 and NIS2 – by allowing teams to securely collaborate without exposing sensitive information. Staging areas then serve as controlled environments, where our customers and partners can test, validate, and prepare recoveries before moving them into production.

This combination delivers more than peace of mind. It also drives:

  • Cost savings by preventing unnecessary downtime
  • Risk mitigation through precise testing and secure data handling
  • Compliance with evolving regulations and industry standards
  • Operational resilience that shields your organization from disruption.

Your organization gains the confidence to innovate, knowing its data and processes are safeguarded and ready for whatever comes next.

Target Audience

Our BaaS and BCaaS is ideal for regulated and non-regulated organizations of any size—especially those looking for top-tier data protection without the overhead of managing on-premises solutions and staff. Both technical and non-technical senior decision-makers benefit from robust security, documented compliance, assured continuity, and clear cost savings.

Commercial Service Description

Using our Backup as a Service

By switching to our BaaS, you eliminate the need for extra capacity and costly hardware. Instead, you adopt a predictable subscription model tied to actual usage—converting CapEx to OpEx while accelerating your return on investment.

Our Backup-as-a-Service

We give you on-demand access to market-leading technology, expert support, and enterprise-level security – free from expensive upgrades and maintenance. This comprehensive solution also helps you meet stringent compliance requirements, including NIS2-directive, ensuring your data remains protected and recoverable.

Service Packages – Commercial

B4Restore’s standard Backup as a Service Service-Catalogue consists of:

DATA PROTECTION SERVICES
BUSINESS CRITICAL
BUSINESS PERFORMANCE
BUSINESS CAPACITY
Service Protection-Level
Critical workloads
Performance workloads
Capacity workloads
Contract Terms
Subscription option
Monthly
Monthly
Monthly/Yearly
Contract Period
>24 months
>36 months
>36 months
Availability and SLA
Availability and Service
99,9%
99,8%
98%
Capacity limitation TB
Unlimited
Unlimited
Unlimited
Data centre redundant
Yes
Yes
Yes
Backup copies
Two (2)
Two (2)
Two (2)
Policy Retention period
Unlimited
Unlimited
Unlimited
Air Gap copy
Add-on
Add-on
Add-on
CleanRoom access
Add-on
Add-on
Add-on
Staging Area access
Add-on
Add-on
Add-on
Compliance and Security
ISO27001 certified
Yes
Yes
Yes
ISO22301 certified
Yes
Yes
Yes
ISAE3402 declaration
Yes
Yes
Yes
DPA (incl. GDPR)
Yes
Yes
Yes
NIS2 and DORA ready
Yes
Yes
Yes
Support and Hotline
Service-desk/support
NBD
NBD
NBD
Recovery Hotline 24×7
Yes (Priority)
Yes
Add-on
Dedicated contact
Yes
Yes
Add-on
Regular Status reports
Yes
Yes
Add-on
Pricing Structure
Consumption-based (GB)
Yes
Yes
Yes
Data Reduction
Yes (dedupe/comp)
Yes (dedupe/comp)
Yes (dedupe/comp)
Pricing Structure
Variable
Variable
Variable/fixed
Market Price per GB DKK

Technical Service Description

Service Packages – Technical

B4Restore’s standard Backup as a Service Service catalogue consists of the technical aspects:

DATA PROTECTION SERVICES
BUSINESS-CRITICAL
BUSINESS PERFORMANCE
BUSINESS CAPACITY
Workloads supported
Private-cloud
Private, Public, SaaS
Private, Public, SaaS
Hypervisor (agent-less)
Yes
Yes
Yes
Application and databases
Yes
Yes
Yes
Unstructured files
Yes
Yes
Yes
Technology and features
Availability of Service
99,9%
99,8%
98%
Backup sites (copies)
Two (2)
Two (2)
Two (2)
Backup media type
Flash
Disk
Disk/Tape
Backup versioning
Unlimited
Unlimited
Unlimited
Retention period
Unlimited
Unlimited
Unlimited
Compression of data
Yes
Yes
Yes
Deduplication of data
Yes
Yes
Yes
Scalability in capacity
Unlimited
Unlimited
Unlimited
Insights and reports
B4R Storage Portal
Included
Included
Included
Self-service and API
Included
Included
Included
Regular reports
Monthly
Quarterly
Add-on
Operational status meeting
Monthly
Quarterly
Add-on
Security
MFA auth. admins
Yes
Yes
Yes
Encryption (in-flight)
Yes
Yes
Yes
Encryption (in-rest)
Yes
Yes
Yes
Client-side Encryption
Optional
Optional
Optional
Backup and Restore performance
Load-balanced architecture
Yes
Yes
Add-on
Network connectivity
Dedicated fibre
Dedicated fibre/Internet
Dedicated fibre/Internet
Backup frequency (RPO)
>15 min.
>1 hour
>12 hour
Restore performance (RTO)
>20TB/hour
>5TB/hour
>2TB/hour
Replication to secondary site
<12 hours
<24 hours
<36 hours
Replication to Air Gap copy
<24 hours
<48 hours
<72 hours
Maintenance and Support
Service-window (non-critical)
14 days
7 days
2 days
Service-window (critical)
1 day
1 day
1 day
Response time (non-critical)
<24 hours
<24 hours
<48 hours
Response time (critical)
<2 hours
<4 hours
Add-on
Data migration Services
Yes
Add-on
Add-on