Backup as a Service
Service Description
Service Introduction
Overview
B4Restore’s Backup as a Service (BaaS) provides secure, NIS2-aligned Data Protection by storing your backups in our ISO-certified data centers located within the EU. This ensures business continuity and guards against data loss in a rapidly evolving threat landscape.
We manage the entire backup and recovery infrastructure, software, and support – so you don’t have to.
All-in-one Backup Service
B4Restore’s BaaS offers comprehensive backup, restore, and archiving capabilities with powerful encryption, policy-driven automation, and proactive monitoring. These measures not only keep your data safe but also lower operational costs by eliminating capital investments and reducing manpower requirements.
Our BaaS protects mission-critical workloads across private clouds, SaaS solutions, and public clouds. You receive tailored Service Level Agreements (SLAs) covering backup frequency, and RTO/RPO objectives—helping you meet the latest compliance demands, including NIS2-directive.
Our service follows proven data protection principles: Separation of Duties, ISO27001/22301 certifications, ISAE 3402 attestation, and 24/7 monitoring. Everything is hosted in 100% B4Restore-controlled T3 redundant data centers to deliver uninterrupted service.
Security and Compliance
A multilayered security architecture, strict access control, and encryption protect your data at the logical, technology, and physical layers. Our unconditional Separation of Duties (SoD) governance framework ensures no single party can compromise your backups.
Logical Layer
- Your IT administrators only access your production environment
- B4Restore specialists only access the backup environment
Technology Layer
- No shared Active Directory or administrative rights between your primary platform and our backup platform
Physical Layer
- Production and backup environments are never co-located
This approach helps you align with stringent regulations such as NIS2 and other global standards.
Air Gap protected : Immutable : Tape Copy : Offline
Our tape-based Air Gap option protects current backup data from ransomware and other malware by physically separating it from the backup environment. This fully isolated approach delivers the highest logical level of cyber-attack protection.
Business Continuity as a Service
B4Restore’s BaaS goes beyond backup. In case of an unplanned disruption—such as a cyber-attack—you can rapidly fail-over to a dedicated Isolated Recovery Environment (IRE) in one of our ISO-certified T3 data centers. We provide the platform, resources, and 24/7 specialist support, so you can confidently test and document your Disaster Recovery procedures.
Key Features
- Up to 50% cost reduction by fully leveraging our Backup as a Service
- 100% compliance with strict governance protocols including our Separation of Duties (SoD)
- Air-gapped and immutable storage to counter cyber threats
B4Restore’s Business Continuity as a Service (BCaaS) is our strategic approach to keeping critical operations running, even when disruptions strike. At its core, our BCaaS relies on two key pillars for security and resilience: CleanRooms (IRE) and Staging Areas.
Our CleanRooms ensure data privacy and compliance – especially under ISO 22301 and NIS2 – by allowing teams to securely collaborate without exposing sensitive information. Staging areas then serve as controlled environments, where our customers and partners can test, validate, and prepare recoveries before moving them into production.
This combination delivers more than peace of mind. It also drives:
- Cost savings by preventing unnecessary downtime
- Risk mitigation through precise testing and secure data handling
- Compliance with evolving regulations and industry standards
- Operational resilience that shields your organization from disruption.
Your organization gains the confidence to innovate, knowing its data and processes are safeguarded and ready for whatever comes next.
Target Audience
Our BaaS and BCaaS is ideal for regulated and non-regulated organizations of any size—especially those looking for top-tier data protection without the overhead of managing on-premises solutions and staff. Both technical and non-technical senior decision-makers benefit from robust security, documented compliance, assured continuity, and clear cost savings.
Commercial Service Description
Using our Backup as a Service
By switching to our BaaS, you eliminate the need for extra capacity and costly hardware. Instead, you adopt a predictable subscription model tied to actual usage—converting CapEx to OpEx while accelerating your return on investment.
Our Backup-as-a-Service
We give you on-demand access to market-leading technology, expert support, and enterprise-level security – free from expensive upgrades and maintenance. This comprehensive solution also helps you meet stringent compliance requirements, including NIS2-directive, ensuring your data remains protected and recoverable.
Service Packages – Commercial
B4Restore’s standard Backup as a Service Service-Catalogue consists of:
DATA PROTECTION SERVICES
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BUSINESS CRITICAL
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BUSINESS PERFORMANCE
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BUSINESS CAPACITY
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Service Protection-Level
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Critical workloads
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Performance workloads
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Capacity workloads
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Contract Terms
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|||
Subscription option
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Monthly
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Monthly
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Monthly/Yearly
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Contract Period
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>24 months
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>36 months
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>36 months
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Availability and SLA
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|||
Availability and Service
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99,9%
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99,8%
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98%
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Capacity limitation TB
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Unlimited
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Unlimited
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Unlimited
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Data centre redundant
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Yes
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Yes
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Yes
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Backup copies
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Two (2)
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Two (2)
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Two (2)
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Policy Retention period
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Unlimited
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Unlimited
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Unlimited
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Air Gap copy
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Add-on
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Add-on
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Add-on
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CleanRoom access
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Add-on
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Add-on
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Add-on
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Staging Area access
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Add-on
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Add-on
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Add-on
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Compliance and Security
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|||
ISO27001 certified
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Yes
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Yes
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Yes
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ISO22301 certified
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Yes
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Yes
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Yes
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ISAE3402 declaration
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Yes
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Yes
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Yes
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DPA (incl. GDPR)
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Yes
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Yes
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Yes
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NIS2 and DORA ready
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Yes
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Yes
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Yes
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Support and Hotline
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|||
Service-desk/support
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NBD
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NBD
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NBD
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Recovery Hotline 24×7
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Yes (Priority)
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Yes
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Add-on
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Dedicated contact
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Yes
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Yes
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Add-on
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Regular Status reports
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Yes
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Yes
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Add-on
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Pricing Structure
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|||
Consumption-based (GB)
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Yes
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Yes
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Yes
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Data Reduction
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Yes (dedupe/comp)
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Yes (dedupe/comp)
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Yes (dedupe/comp) |
Pricing Structure
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Variable
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Variable
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Variable/fixed
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Market Price per GB DKK
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Technical Service Description
Service Packages – Technical
B4Restore’s standard Backup as a Service Service catalogue consists of the technical aspects:
DATA PROTECTION SERVICES
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BUSINESS-CRITICAL |
BUSINESS PERFORMANCE
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BUSINESS CAPACITY
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Workloads supported
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Private-cloud
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Private, Public, SaaS
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Private, Public, SaaS
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Hypervisor (agent-less)
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Yes
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Yes
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Yes
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Application and databases
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Yes
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Yes
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Yes
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Unstructured files
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Yes
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Yes
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Yes
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Technology and features
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|||
Availability of Service
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99,9%
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99,8%
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98%
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Backup sites (copies)
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Two (2)
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Two (2)
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Two (2)
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Backup media type
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Flash
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Disk
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Disk/Tape
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Backup versioning
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Unlimited
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Unlimited
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Unlimited
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Retention period
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Unlimited
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Unlimited
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Unlimited
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Compression of data
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Yes
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Yes
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Yes
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Deduplication of data
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Yes
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Yes
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Yes
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Scalability in capacity
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Unlimited
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Unlimited
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Unlimited
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Insights and reports
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|||
B4R Storage Portal
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Included
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Included
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Included
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Self-service and API
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Included
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Included
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Included
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Regular reports
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Monthly
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Quarterly
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Add-on
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Operational status meeting
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Monthly
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Quarterly
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Add-on
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Security
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|||
MFA auth. admins
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Yes
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Yes
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Yes
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Encryption (in-flight)
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Yes
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Yes
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Yes
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Encryption (in-rest)
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Yes
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Yes
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Yes
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Client-side Encryption
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Optional
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Optional
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Optional
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Backup and Restore performance
|
|||
Load-balanced architecture
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Yes
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Yes
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Add-on
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Network connectivity
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Dedicated fibre
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Dedicated fibre/Internet
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Dedicated fibre/Internet
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Backup frequency (RPO)
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>15 min.
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>1 hour
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>12 hour
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Restore performance (RTO)
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>20TB/hour
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>5TB/hour
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>2TB/hour
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Replication to secondary site
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<12 hours
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<24 hours
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<36 hours
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Replication to Air Gap copy
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<24 hours
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<48 hours
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<72 hours
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Maintenance and Support
|
|||
Service-window (non-critical)
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14 days
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7 days
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2 days
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Service-window (critical)
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1 day
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1 day
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1 day
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Response time (non-critical)
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<24 hours
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<24 hours
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<48 hours
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Response time (critical)
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<2 hours
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<4 hours
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Add-on
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Data migration Services
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Yes
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Add-on
|
Add-on
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